Shipping & Returns

2021 Holiday Hours & Important Delivery Dates

We are normally open Monday to Friday, but like the Christmas elves, we’ll make our products available to you for as long as we can over the holiday period. Here’s when we’ll be open, collecting, and delivering during the Christmas and New Year break. To receive your pressies before Christmas, please order before the following dates.

STANDARD & FREE DELIVERY

  • The last day for anywhere in Australia (except Melbourne Metro) is Thursday 9th December 2021 (Cut-off Has Passed)
  • The last day for anywhere in Melbourne Metro is Sunday 12th December 2021 (Cut-off Has Passed)

COURIER DELIVERY

This option is available at the checkout at an additional cost. In most cases, these items will be sent via the fastest option at the time of dispatching your order via Australia Post Express or Sendle.

  • The last day for Anywhere in Australia (except WA and NT) is Wednesday 15th December 2021 (Cut-off Has Passed)
  • The last day for WA and NT* is Tuesday 14th December 2021 (Cut-off Has Passed)

* Courier deliveries to regional WA and NT are excluded, we can no longer guarantee delivery to these areas before Christmas.

Delivery Australia Wide

If you are located in Australia and would like to calculate delivery charges, simply add your products to your cart and proceed through to the checkout. You will see an option to estimate delivery charges. Enter your postcode and select the state that you are in. If you are happy to proceed with your order complete the checkout process. Please ensure your address and orders are correct before finalising at checkout. Once the order is dispatched we are unable to make changes to the order.

Free Delivery Terms

For a limited time only, we are offering free delivery for all orders over $99 AUD Australia wide to locations including Sydney, Brisbane, Perth, Melbourne, Hobart, Cairns, Adelaide, Darwin, Gold Coast, Tweed Heads, Toowoomba, Newcastle, Ballarat, Canberra, Bendigo, Sunshine Coast, Albury–Wodonga, Wollongong, and surrounding locations. Simply add an order to the value of $99.00 AUD and over to the cart to receive free delivery. See exceptions listed below.

Free standard delivery is only available on online orders of $99.00 or more spent in a single transaction and applies to deliveries located in Australia only. This option must be selected at the checkout for the order to qualify for free delivery. Katachiware reserves the right to discontinue a free delivery promotion at any time without prior notice and/or to change the amount required for eligibility. Please also note that the free delivery threshold is determined by the final basket value after any promotional code has been deducted.

PO Boxes or Parcel Lockers

Please note that we do not ship to PO Boxes or Parcel Lockers.

Wholesale & Hospitality Orders

Free delivery is not available for wholesale and hospitality orders. For prices on delivery for wholesale, hospitality or larger discounted orders please email us with your requirements at hospitality@katachiware.com.au. Alternatively, you can place an order for the items that you are interested in, select direct deposit at the checkout, add a note that you would like the delivery charges quoted on and we will come back to you with an official quote. ** We reserve the right to charge additional delivery charges for Wholesale, hospitality or larger discounted orders but will contact you for approval of any additional charges.

International Orders

Free delivery is not available for international orders. For pricing on international orders please enter your location at the checkout, a price is calculated on the spot. Note that the fees are quoted by Australia Post. If you are placing a large order, please email us with your requirements at info@katachiware.com.au for an official quote. Delivery times are quoted at the checkout and please allow a few additional days as all couriers are experiencing delays due to Covid restrictions.

Orders & Delivery

Standard packing and handling times are between 1-2 business days from the time of receiving your payment. We aim for delivery within 3-7 business days depending on your location. Goods are delivered by Sendle Australia which uses Fastway Couriers and Couriers Please. During peak seasons such as Christmas, Boxing Day and Easter there may be delays in shipping and we reserve the right to exceed these guidelines.

Once your order is dispatched you should receive a confirmation of the order being booked from Sendle Australia, this is done by text message or email.

Estimated Shipping Times

These are standard and courier express shipping times quoted by Sendle Australia. We regularly experience both slower and faster delivery times. Following is a guide of expected delivery times once your order has been packed and dispatched. Rural areas will obviously have longer delivery times.

Shipping Terms

Orders will be delivered to the delivery address you provided with your order. We will not be held liable if the delivery address is incorrect. Any orders that are returned to us due to an incorrect delivery address or that go unclaimed at the post office will only be refunded for the product component.

You must contact us within 30 days of delivery to arrange for redelivery, after which the refund will be processed automatically. We only use reputable delivery companies; however, we accept no liability or responsibility for any delays or missing parcels caused by a third party. Within Australia, missing or undeliverable parcels must be reported to us within 14 days.

Australia Wide Standard Free Delivery

Following is a typical example of how long it might take to receive your order if you choose to use our Standard Free Delivery option.

  • Western Australia (Perth): 4-9 business Days
  • South Australia (Adelaide): 4-6 Business Days
  • New South Wales (Sydney): 4-6 Business Days
  • Queensland (Brisbane): 4-7 Business Days
  • Northern Territory (Darwin): 4-9 Business Days
  • Victoria (Melbourne): 4-6 Business Days
  • Australian Capital Territory (Canberra): 4-6 Business Days

Rural areas may experience longer delivery times.

Australia Wide Courier Express Delivery

Following is a typical example of how long it might take to receive your order if you choose to use our Courier Express Delivery option.

  • Western Australia (Perth): 3-5 business Days
  • South Australia (Adelaide): 3-4 Business Days
  • New South Wales (Sydney): 2-4 Business Days
  • Queensland (Brisbane): 2-3 Business Days
  • Northern Territory (Darwin): 3-5 Business Days
  • Victoria (Melbourne): 2-3 Business Days
  • Australian Capital Territory (Canberra): 2-3 Business Days

Rural areas may experience longer delivery times.

Australia Wide Express Next Business Day Delivery

This is an example of how long it might take to receive your order with Australia Post Express Next Day Delivery.

  • Western Australia (Perth): 1-2 business Days
  • South Australia (Adelaide): 1-2 Business Days
  • New South Wales (Sydney): 1-2 Business Days
  • Queensland (Brisbane): 1-2 Business Days
  • Northern Territory (Darwin): 1-2 Business Days
  • Victoria (Melbourne): 1 Business Days
  • Australian Capital Territory (Canberra): 1-2 Business Days

Note that this option is not available at the checkout, please contact us for a quote. You can expect to pay 2-3 times the Courier Express Delivery costs.

Refunds & Exchanges

It is important you receive an item that meets your expectations so if you are not sure before purchasing from our website please call to discuss and we will help you with your selection. If you change your mind and are seeking an exchange, refund or credit for a stock return, the freight will be at the purchaser’s expense and a refund will be assessed once the unused goods have been returned. To return an order please contact us within 14 days of receiving your order for a Return Authority Number. Make sure that the unused goods are securely packaged and sent to the address that we provide with a signature on delivery or tracking option. We will contact you once the goods have arrived and will organise a full refund on the cost of the items purchased not including delivery charges.

Faulty Products

If an item that you purchased is faulty, please contact us for a Return Authority Number. A member of our team will provide you with a delivery address to send the goods back to. Once the goods have arrived and been assessed, a refund on the purchased item price of the faulty item along with a refund on your delivery costs. All faulty goods must be returned so that we can assess the product and make improvements where required. We also ask that you include a copy of your delivery cost receipt.

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