Shipping & Returns

Calculate Delivery Charges

To calculate delivery, simply add your products to the cart and proceed through to the checkout, you will have an option to estimate delivery charges. From there you can complete your order or view our website.

Orders & Delivery

Orders are generally processed within 24 hours of receiving your payment. We aim for delivery within 3-7 business days depending on your location. Goods are delivered by Australia Post, and by Fastway Couriers.

Returns Policy

It is important you receive an item which meets your expectations so if you are not sure before purchasing from the website please call into discuss and we will help you with your selection. If you change your mind and are seeking an exchange, refund or credit for a stock return, the freight will be at the purchasers expense.

We always aim to ensure all purchases are in good condition when packed and posted. In the unlikely event you do receive a damaged or faulty item please contact us within 7 days of receipt and a refund will be available in the instance of all major faults/defects as per Australian Consumer Law . Should you receive damaged stock generally we ask you to email a photograph of the item and packaging on arrival for our review.

To return an order please make sure it is securely packaged and sent to the following address with signature on delivery. We will contact you once the goods have arrived.

Katachiware
Returns & Exchanges
P.O. box 21370
Little Lonsdale Street
VICTORIA 8011
Australia

Currency & Payment

All prices displayed on our website are in Australian Dollars AUD and include 10% Goods and Services Tax (GST).

More Information

For more information on our trading terms, please call us on 03 9017 0322.