Delivery

Shipments and Returns

Katachiware orders are dispatched within 1 day after receipt of payment. Orders are delivered by Fastway Couriers and tracking information can be provided upon request. Signature is required upon delivery. If no one is available a calling card will be left asking to contact Fastway couriers for re delivery.

If you prefer another freight company please submit a request via our contact us page.

Delivery times will vary depending on your location. Most orders are delivered within 3-7 business days. If you require faster delivery options please choose the express delivery option at the checkout. Express deliveries can take 2-3 days depending on your location.

  • Orders Dispatched within 24 hours
  • Orders shipped by Fastway Couriers
  • Signature upon delivery is required
  • Delivery generally takes 3-7 business days
  • Faster delivery options are available upon request

For shipping of large orders we suggest sending your order information to info@katachiware.com.au. A member of our team will look into other shipping options. Large orders generally consist of 500 or more items.

Returns are available upon request. If your goods have arrived in a damaged state, please take a photo of the damaged goods and send to info@katachiware.com.au along with a description of the issue. Once the request has been inspected a Return Authority number will be sent. Goods should be sent back to the following address along with a copy of your order. We suggest that any goods sent back are sent via freight company that has tracking and signature upon delivery to ensure that the goods arrive.