Skip to Store Area:

You're currently on:

Customer Service

Shipping & Delivery
Orders are dispatched using Australia Post, Couriers Please and Fastway Couriers. If you have a preference please mention this in the comment box during checkout. At the time of receiving your order we prepare and book your order based on the quickest and most economical service available at that time. At this moment orders can only be shipped throughout Australia. If you are an international customer you can select the items that you would like delivered and select "Quote Request" instead of "Add to Order. A copy of your enquiry will come to us and we will respond with a price delivered to your door. At this moment we do not have a retail store for collection, all orders are delivered to the destination of your choice. If you are after an express delivery, please contact us before placing your order. Contact Information
Privacy & Security
The information that we collect from your order is kept in-house and not given to any other businesses. If you have opted to receive emails from us, you will receive the occasional update on new arrivals and possibly even specials throughout the year. Your privacy is important to us, if you happen to receive an email from us and do not want to be on our mailing list, please reply to the email with "remove" in the title, we will delete your email address from our list.
Returns & Replacements
If you receive an order and are not happy with the items purchased, you are more than welcome to send them back to us in their original condition and we will refund the cost of goods, this does not include delivery charges to you or back to us. Items must be returned in their original status. We are not responsible for any damages during delivery. If for some reason there is an issue with the goods sent to you, please let us know and we will look into your enquiry. All goods are checked thoroughly before the are packed.
Currently all orders are to be placed through this website, we do not have a retail store, if for some reason you have difficulties placing your order, you are more than welcome to fax, email, phone or mail your order. Our contact information can be found here: Contact Information
Payment, Pricing & Promotions
All payments are to be done through the checkout process of this store, if for some reason you have difficulties, please contact us and we will assist in any way possible. Payment options are PayPal, Direct Deposit, Cheque or Money Orders. These options can be selected during the checkout process and there is no need to write any of the information down as we will send an email with all of the information required.
© 2017 Katachiware All Righs Reserved. Privacy | Terms Website Designers Melbourne